As a consumer, you are entitled to a right of withdrawal in accordance with the following cancellation policy.
Cancellation Policy
The right of withdrawal applies exclusively to consumers, not to businesses.
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, takes possession of the last goods.
To exercise your right of withdrawal, you must inform us (Believa GmbH, Immermann Str. 15, 40210 Düsseldorf, Germany, [info@believa.de](mailto:info@believa.de), Telephone: +49 211 1754280, Fax: +49 211 17542890) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax, or email). You may use the attached model withdrawal form for this purpose, but it is not mandatory.
To meet the withdrawal deadline, it is sufficient that you send the notification of your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal
If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (except for any additional costs arising from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we receive notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment. We may withhold reimbursement until we have received the returned goods back or until you have provided evidence that you have sent back the goods, whichever is the earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the withdrawal from this contract. The deadline is met if you send off the goods before the fourteen-day period has expired. You bear the direct costs of returning the goods. You are only liable for any diminished value of the goods if this loss in value is due to handling of the goods that is not necessary to check their condition, properties, and functioning.
(If you wish to withdraw from the contract, please complete this form and return it to us.)
– To Believa GmbH, Immermann Str. 15, 40210 Düsseldorf, Germany, [info@believa.de](mailto:info@believa.de), Fax: +49 211 17542890
– I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
– Ordered on (*)/received on (*)
– Name of the consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only if this form is submitted on paper)
– Date
(*) Delete where not applicable.
End of the cancellation policy