Section 1 General 
These General Terms and Conditions (GTC) apply to all contracts between believa GmbH and consumers concluded via the online shop on the website www.believa.de . The version valid at the time the contract is concluded shall apply in each case. The contract language is German.

Section 2 Orders and Conclusion of Contract 
We offer consumers the option of ordering goods electronically in our online shop. An order becomes binding on the part of the consumer when, at the end of the ordering process in the “Review and Pay” section, the “BUY NOW” button is activated. Before submitting the order, the previously entered data and the “shopping cart” can be changed at any time. The order constitutes a binding offer by the customer to conclude a purchase contract. BELIEVA GmbH generally confirms receipt of the order by sending an automatic order confirmation by email; however, this does not yet constitute acceptance of the contractual offer. Acceptance of the customer’s contractual offer takes place by sending the shipping confirmation by email or, at the latest, by dispatching the ordered goods. The order data and the GTC will be sent to you by email. Orders can only be accepted from customers who have reached the age of 18. All products are sold only in quantities customary for private household use. This applies both to the number of products ordered within a single order and to multiple orders of the same product where the individual orders each comprise a quantity customary for private household use.

Section 3 Delivery 
Delivery shall be made to the delivery address provided by the customer or to a DHL Packstation. Delivery is made exclusively within member states of the EU. For goods with a value of up to EUR 50.00, a flat shipping fee of EUR 3.95 will be charged. For goods with a value of EUR 50.00 or more, the flat shipping fee does not apply. Shipment takes place within 1–2 business days after payment for the ordered goods has been received, provided that the respective item is shown as “Available” in the online shop. As a rule, shipping is carried out by DHL.

Section 4 Prices 
The prices stated on the website www.believa.de are generally inclusive of the applicable statutory value-added tax. Packaging and shipping costs are not included in the price and will be charged separately. See Delivery.

Section 5 Terms of Payment 
The delivery of goods ordered by the consumer shall be made only against advance payment. The purchaser of the goods undertakes to pay for the ordered goods immediately after submitting the contractual offer. If payment is not made, no contract shall come into existence. The goods will only be dispatched after payment has been received by BELIEVA GmbH. When ordering through the BELIEVA GmbH online shop, various payment methods are available for selection.

Section 6 Right of Withdrawal for Consumers 
 Consumers are entitled to a right of withdrawal in accordance with the following cancellation policy. Widerrufsrecht
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Section 7 Warranty for Defects, Liability 
A warranty shall apply only within the scope of the provisions of the German Civil Code, unless otherwise provided below. If the customer is an entrepreneur, the delivered goods must be inspected immediately for quality and quantity deviations, and any recognizable defects must be reported to us in writing within one week of receipt of the goods; otherwise, the assertion of warranty claims shall be excluded. Deviations of the goods from their description or from illustrations shall in no case give rise to claims by the purchaser. Descriptions and information do not constitute a guarantee in the legal sense. Defects must be reported immediately, but no later than within one week, in writing. In the case of justified defects, we shall, at our discretion, remedy the defect free of charge or supply replacement goods. Repeated remedial action is permissible. Warranty claims belong exclusively to the purchaser directly. In all cases in which we are obliged to pay damages, we shall be liable only insofar as intent or gross negligence can be attributed to us.

Section 8 Data Protection 
 By visiting our website, generally applicable information is already transmitted and stored. This includes your IP address, the date and time of your visit, the respective subpages you accessed during your visit, the operating system you use, your browser type and version number, and the website from which you visited our website. These data are collected for statistical purposes and serve to optimize the website. These data do not allow any conclusions to be drawn about your person. Personal data are collected only if you voluntarily provide your data during the ordering process or when registering for a newsletter. We use the data you provide without your separate consent exclusively for the fulfillment and processing of your order. If a customer account is opened, we store your personal data permanently in our customer database. In the case of guest orders, the data are used only in connection with the respective order. Without your express consent or without a legal basis, your personal data will not be passed on to third parties outside the scope of contract processing. Within the framework of order processing, your data will only be passed on to the commissioned shipping company and, depending on the payment method, to the respective payment service provider. The use of your data by the payment service provider or the shipping company is subject to their respective terms of use. Under the German Federal Data Protection Act, you have the right to receive information free of charge about your stored data, as well as, where applicable, a right to rectification, blocking, or deletion of such data. When you subscribe to the newsletter, your email address will be used for our own advertising purposes until you unsubscribe from the newsletter. Unsubscribing is possible at any time. The data you voluntarily provide when subscribing to the newsletter are also used to personalize the newsletter texts. As soon as you unsubscribe from the newsletter, your data will also be completely deleted.

Use of Facebook Social Plugins 
Our website uses plugins from the social network facebook.com. The plugins provided by Facebook establish a direct connection to Facebook’s server. We have no influence over which data Facebook collects at that moment. Further information on Facebook plugins can be found here: http://developers.facebook.com/plugins

Data Security 
All data from your ordering process are transmitted in encrypted form to our server via SSL-secured pages. Data collected by the payment service provider through the respective payment method are not stored on our servers. This information is transmitted directly, also in encrypted form, to the respective payment service provider.

Section 9 Place of Jurisdiction / Severability Clause 
If the customer is a consumer, the statutory place of jurisdiction shall apply. If the customer is a merchant, a legal entity under public law, or a special fund under public law, the place of jurisdiction for disputes arising out of or in connection with this contract shall always be Düsseldorf. All disputes shall be governed exclusively by German law, excluding the UN Convention on Contracts for the International Sale of Goods. Should individual provisions of these GTC be or become wholly or partially invalid, the validity of the remaining provisions shall remain unaffected.